Released on JUNE 9, 2023
Daily Affirmations with Stuart Smalley mocked the self-help industry, but there have been numerous studies affirming a wide array of benefits of both self-affirmations and words of encouragement from others.
Casey Klein isn’t a self-help guru, but he is thinking about ways to make life in the contact center better for agents. Among those ideas is using data to intervene and provide encouragement when agents have emotionally difficult calls.
Connect with Casey on LinkedIn
Music courtesy of Big Red Horse