# Happitu

> Happitu is an AI-powered quality assurance and conversation analysis platform built for contact centers. The platform automatically scores 100% of customer interactions across voice, chat, email, and social channels, identifies coaching opportunities, and ensures compliance—eliminating time-consuming manual call reviews.

## Core Platform

Happitu offers three integrated products that work together to provide complete contact center intelligence:

**Guide** - Dynamic agent scripting and contextual knowledge management that provides real-time guidance during customer interactions.

**Vision** - Multi-channel transcription, sentiment analysis, and customer intent detection across 10+ languages. Automatically generates documentation and performs correlation analysis to identify trends.

**Auto-QA** - Automated quality assurance that scores every interaction using customizable scorecards, generates stack-ranked reporting, and creates tailored coaching plans for individual agents.

Key differentiators:

- Built by contact center industry veterans with 20+ years of experience
- Privacy-first approach: all AI features are built in-house, data never leaves Happitu's infrastructure
- SOC 2 Type II certified with automatic PCI data redaction
- No user limits - pricing based on interaction volume, not seat count
- Integrates with 20+ platforms including Twilio, Five9, RingCentral, Nice, Dialpad, HubSpot, and major CRMs

## Product Information

- [Pricing](https://happitu.com/pricing): Transparent pricing for Guide ($25/mo), Vision ($150/mo), and Auto-QA ($250/mo) with volume-based billing
- [Integrations](https://happitu.com/integrations): Full list of supported phone systems, CRMs, ticketing systems, and productivity tools
- [Security & Compliance](https://happitu.com/security): SOC 2 Type II certification details, data retention policies, and privacy practices
- [About Happitu](https://happitu.com/about): Company background, team credentials, and contact information

## Use Cases & Results

Happitu customers typically see:
- 12% increase in conversion rates by identifying winning sales techniques
- 20% reduction in annual support spending through proactive issue identification
- 32+ hours saved monthly in coaching time through automation

The platform serves contact centers of 10-500 agents across industries including insurance, healthcare, retail, financial services, SaaS, pest control, home services, legal, and more.

## Features

**Conversation Analysis:**
- Multi-channel analysis (voice, chat, email, social media)
- Sentiment tracking and customer intent identification
- Trend analysis across all interactions
- Automated pattern recognition

**Quality Assurance:**
- Customizable scorecards matching existing QA frameworks
- 100% interaction coverage (vs. traditional 1-3% sampling)
- Automated agent performance scoring
- Compliance monitoring with automatic flagging

**Agent Coaching:**
- Self-directed performance review capabilities
- Personalized coaching recommendations based on specific skill gaps
- Real-time performance dashboards for managers
- Coaching coverage visualization

**Sales Intelligence:**
- Conversion pattern tracking
- Objection handling analysis
- Discovery call effectiveness measurement
- Win/loss reason identification

## Technical Details

- **Languages Supported**: English, Spanish, French, German, Dutch, Mandarin
- **Channels**: Voice, Chat, Email, Social Media, WhatsApp, Messenger
- **Deployment**: Cloud-hosted SaaS, data stored in Happitu's secure infrastructure
- **API**: Two-way API for integration with existing tools
- **Data Retention**: Flexible policies based on customer needs

## Resources

- [Blog & Insights](https://happitu.com/learn/articles): Contact center best practices, AI trends, customer stories
- [Changelog](https://happitu.com/changelog): Product updates and feature releases
- [Trust Center](https://trust.happitu.com): Security documentation and compliance reports
- [Status Page](https://status.happitu.com): System status and uptime monitoring

## Contact & Demo

- **Demo Request**: [https://happitu.com/demo](https://happitu.com/demo)
- **Email**: hello@happitu.com
- **Phone**: +1 (833) 427-7488
- **LinkedIn**: [https://www.linkedin.com/company/happitu](https://www.linkedin.com/company/happitu)
- **YouTube**: [https://www.youtube.com/@happitu](https://www.youtube.com/@happitu)

## Company

Happitu is a profitable, privately-held company founded by contact center industry veterans. The team has decades of combined experience in contact center operations, having personally worked as agents, supervisors, and directors. This hands-on experience informs every product decision.

Headquarters: St. Louis, Missouri, USA

## Optional

- [Technology Partners](https://happitu.com/technology-partners): Partnerships and integration ecosystem details
- [Legal - Terms of Service](https://happitu.com/legal/terms): Terms and conditions
- [Legal - Privacy Policy](https://happitu.com/legal/privacy): Privacy policy and data handling practices