Unlock the other 98% of your Customer’s Voice
See it in action
Discover what customers are saying about your products and services.
Leapfrog Customer Surveys and paint a complete picture of Customer Experience.
Ensure compliance with Customer Experience expectations, policies, and agent performance.
Every conversation at your fingertips
Quickly lookup any conversation by customer phone number, keyword, phrase, or customer name and review previous interactions in detail.
Discovery
Quickly discover trends and get to the root issue.
Conversational Search
Powerful search capabilities at the core help you search through millions of records in seconds.
Multi-Channel Support
View every touchpoint through a single lens
Highlight the key moments
Focus on key moments that are important to your business. Ensure process compliance, behaviors, and issues that are affecting your brand.
Uncover
Friction points brought front and center.
Agent Skills
Surface coaching opportunities to help your team excel.
Agent Compliance
Track compliance & procedures
Uncover customer’s voice across all your platforms.
Chat
Voice
SMS
Fast setup. Even faster insights.
Integrations
Plugs right into your current technology stack.
Multi-Lingual Support
Analyze conversations in over 50 languages.
Collaborate
A platform the whole management team can use. No specialized or additional resources required.
