Launch your CX Performance and Insights into a new age.
Happitu is a workforce and scripting platform that acts as your service team's personal coach—giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience.
Helping to deliver standout customer experiences for these companies
Show where CX improvements are needed.
With Happitu Vision, all of your customer calls are automatically recorded, analyzed and scored against a variety of CX metrics. A comprehensive Dashboard view immediately identifies opportunities for CX improvement and allows you to drill down to relevant moments in your customer interactions.
- Record, analyze and score 100% of your calls
- Create greater efficiencies in your QA process
- Monitor key CX metrics in real-time.
- Design your own metrics to monitor unique and changing customer interactions.
- Easily search for calls by sentiment and quickly identify where those key moments occur.
A personal coach for every customer interaction.
Happitu Guide supports you agents by guiding them through every interaction with custom workflows, responsive scripting, and dynamic help topics. Include your multi-tiered escalation processes, and notification criteria for a complete customer service and support experience.
- Reduce training costs by as much as 80%.
- Decrease handle time by 20%.
- Increase agent satisfaction and reduce turnover.
- Improve consistency of the service experience.
- Organize tribal information into a dynamic Knowledge Base
- Easily Build and maintain agent scripting without programmers or IT staff
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