Create the customer experience they deserve.

Empower your team to deliver thoughtful interactions, capture meaningful results, and push updates on the fly.

Warranty Claim
New Order
Returned Items
Product Questions
General Questions
Placed Order
Missing Parts
Connectivity Issues
Updated Membership
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Cancel - Saved Service
Cancel - Saved Price
Billing Question

Hello 👋

Let us introduce ourselves.

We spend our days thinking about customer experiences and searching for ways to gain efficiencies.

  • What frustrates our customers?
  • How can we streamline our interactions with customers?
  • Are we resolving issues quickly and accurately?
  • How do we overcome our existing bottlenecks and reduce friction?
  • Have we staffed appropriately to handle the forecasted call volume?

After years of searching and utilizing various systems to measure our success at exceeding our customer’s expectations—we’d had enough!

Through many iterations, we’ve developed a system that creates the complete customer experience picture and gives teams the tools to deliver service excellence.

We call it Happitu.

Get to resolution faster. Minimize handling times by anticipating and building out your customer experience.

Create your brand's voice.

Aid team members with a dialogue that will create happy conversations.

Clearly define what an agent should say and when using the embedded scripting tool. Give your brand a consistent voice. Provide your teams an aid for difficult conversations. Plus, take advantage of including names, time of the day, or any data captured in the interaction for quick an easy reference. No more fill in the blanks here.

Make consistency easy.

Guide your customer service team to deliver accurate, efficient, and friendly customer interactions.

Define what questions your customers will ask and create the optimal path for your team. As newer interaction paths are created, publish the older ones as self-serve resolution topics for your customers.

Thank you for calling Acme, my name is John. Whom do I have the pleasure of speaking with?
I would be happy to assist you with that today. Which product are you calling about Mr. Coyote?
Looks like I’ll just need the following information for your Jet Pack.
Thank you for calling Acme, my name is John. Whom do I have the pleasure of speaking with?
I would be happy to assist you with that today. Which product are you calling about Mr. Coyote?
Looks like I’ll just need the following information for your Jet Pack.
New Order
Existing Order
General Question

😇 Warranty information

Have a broken product or part? You can return or exchange it.

🔥 Super important alert!

A recall has been issued for this sled model's rocket.

🚀 Rocket parts catalog

Our entire catalog of available rocket parts, all in one place.

😇 Warranty information

Have a broken product or part? You can return or exchange it.

🔥 Super important alert!

A recall has been issued for this sled model's rocket.

🚀 Rocket parts catalog

Our entire catalog of available rocket parts, all in one place.

Customer has a defective sled

Eliminate the hunt for resources.

Present relevant help topics as you're assisting a customer.

Knowledge bases have a knack for becoming outdated and are often a pain to use. Happitu presents relevant help topics based on the type of interaction—eliminating the hunt for the information you need.

Monitor, analyze, and refine your customer experience.

Identify trends.

Create and save highly discreet reports that are important to you.

Illustrate and segment the data based on values that have been collected in the ticketing system and identify all the patterns that matter to your business. Save and share relevant reports among team members, leaders, and individual team members.

Formulate your own stats.

Define your formulas and build meaningful reports.

Nothing’s more frustrating than trying to bend to a system's perspective on the data. Have your own definition for handle time? Define it.

Everything you need to deliver consistent, quality interactions.

  • Responsive Scripting Keep your scripts personalized for the conversation at hand.

  • Contextual Help Topics Help your teammates help themselves by putting your knowledge base where it’s needed.

  • Consistent Documentation Design your process with your reporting needs in mind. Enforce quality standards to get data you can trust.

  • Assign Work Assign the right teams to a process, and let them escalate to a higher power when they need to.

  • Peer Review Set up a peer review process to get new agents up to snuff and ensure quality where it’s needed.

  • Automated Dispositions Automatically tag and track important details about the conversation as the agent works through a ticket.

  • Dynamic Lookup Explore and export your data at the interaction level for those nitty-gritty details.

  • Insights Take a bird’s-eye view at your performance over time with trending data, and drill into the details to discover how you got there.

We’re so excited to share Happitu with you.

We’d be thrilled to have you join us!

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