Launch your CX Performance and Insights into a new age.
Happitu is a workforce and scripting platform that acts as your service team's personal coach—giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience.
Show where CX improvements are needed.
With Happitu Vision, all of your customer calls are automatically recorded, analyzed and scored against a variety of CX metrics. A comprehensive Dashboard view immediately identifies opportunities for CX improvement and allows you to drill down to relevant moments in your customer interactions.
- Record, analyze and score 100% of your calls
- Create greater efficiencies in your QA process
- Monitor key CX metrics in real-time.
- Design your own metrics to monitor unique and changing customer interactions.
- Easily search for calls by sentiment and quickly identify where those key moments occur.
A personal coach for every customer interaction.
Happitu Guide supports you agents by guiding them through every interaction with custom workflows, responsive scripting, and dynamic help topics. Include your multi-tiered escalation processes, and notification criteria for a complete customer service and support experience.
- Reduce training costs by as much as 80%.
- Decrease handle time by 20%.
- Increase agent satisfaction and reduce turnover.
- Improve consistency of the service experience.
- Organize tribal information into a dynamic Knowledge Base
- Easily Build and maintain agent scripting without programmers or IT staff
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