Let us introduce ourselves.
We spend our days thinking about customer experiences and searching for ways to gain efficiencies.
- What frustrates our customers?
- How can we streamline our interactions with customers?
- Are we resolving issues quickly and accurately?
- How do we overcome our existing bottlenecks and reduce friction?
- Have we staffed appropriately to handle the forecasted call volume?
After years of searching and utilizing various systems to measure our success at exceeding our customer’s expectations—we’d had enough!
Through many iterations, we’ve developed a system that creates the complete customer experience picture and gives teams the tools to deliver service excellence.
We call it Happitu.