The Happitu Blog

A collection of thoughts, how-tos, and guides to help you deliver
happy experiences.

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Speech Analytics

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The Dirty Little Secret About Contact Center Quality Assurance

The Dirty Little Secret About Contact Center Quality Assurance

Quality AssuranceArtificial IntelligenceSpeech Analytics
How Transcription Errors Can Help Contact Center Performance

How Transcription Errors Can Help Contact Center Performance

Coaching and DevelopmentSpeech Analytics

Contact Center

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The Top 15 Contact Center Metrics You Should Know

The Top 15 Contact Center Metrics You Should Know

MetricsContact Center
3 Steps to Reduce Call Center Turnover Rate

3 Steps to Reduce Call Center Turnover Rate

Contact CenterEmployee Experience

Next in Queue

Next in Queue will introduce you to people in and around the Contact Center and CX industries who share their stories and expertise.


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Uh oh, it’s Magic featuring Anders Boulanger

Uh oh, it’s Magic featuring Anders Boulanger

Marketing
Dancing with Myself featuring Jevon Wooden

Dancing with Myself featuring Jevon Wooden

Leadership Development