The Happitu Blog

A collection of thoughts, how-tos, and guides to help you deliver
happy experiences.

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SalesArtificial IntelligenceLearning and DevelopmentSpeech AnalyticsEmployee ExperienceMarketingCustomer ServiceOutsourcingRecruiting and HiringInside HappituCompanyNetworkingComplaince and SecurityVoice of the CustomerData ManagementCustomer SupportWork from HomeCustomer ExperienceMetricsCustomer-Led GrowthKnowledge ManagementWorkforce ManagementCoaching and DevelopmentContact CenterChange ManagementRandomDecision MakingLeadership DevelopmentQuality AssuranceCustomer Success
Good Against Remotes is One Thing featuring Kaspars Kirsis

Good Against Remotes is One Thing featuring Kaspars Kirsis

Learning and DevelopmentArtificial Intelligence
Rock ‘n’ Roll Pest Control featuring Margaret Garcia

Rock ‘n’ Roll Pest Control featuring Margaret Garcia

Contact CenterOutsourcingCustomer Service
Who Do You Trust featuring Dawud Gordon and Ivan Milenkovic

Who Do You Trust featuring Dawud Gordon and Ivan Milenkovic

Artificial IntelligenceComplaince and Security
Trust featuring Frank Mona III

Trust featuring Frank Mona III

Leadership Development
It’s Not About Us featuring Sarah Hatter

It’s Not About Us featuring Sarah Hatter

Customer Experience
There’s Only One Thing Wrong with this Car featuring Alyona Medelyan

There’s Only One Thing Wrong with this Car featuring Alyona Medelyan

Voice of the CustomerArtificial Intelligence
Would You Like to Play featuring Kent Morita

Would You Like to Play featuring Kent Morita

Artificial Intelligence
A Little Dignity and a Little Respect featuring Stacy Sherman

A Little Dignity and a Little Respect featuring Stacy Sherman

Leadership Development
Please Mr. Postman featuring Michael Mattson

Please Mr. Postman featuring Michael Mattson

Customer Experience
I’m Just Gonna Say You’re a Farmer featuring Dan Smitley

I’m Just Gonna Say You’re a Farmer featuring Dan Smitley

Workforce Management
I Know You Called featuring Douglas Tait

I Know You Called featuring Douglas Tait

Contact CenterComplaince and Security
No One to Call featuring Tim McElgunn

No One to Call featuring Tim McElgunn

Artificial IntelligenceEmployee ExperienceCustomer Experience
No, Nick - Motivating featuring Russel Lolacher

No, Nick - Motivating featuring Russel Lolacher

Employee Experience
Monster is a Relative Term featuring Mike Verret

Monster is a Relative Term featuring Mike Verret

Marketing
Have You Tried Turning It Off and On Again? featuring Doug Rabold

Have You Tried Turning It Off and On Again? featuring Doug Rabold

Metrics
The One That I Want featuring Jason Trujillo and Kate Kompelien

The One That I Want featuring Jason Trujillo and Kate Kompelien

Employee ExperienceCustomer Experience
Last Dance featuring Jason Hiland

Last Dance featuring Jason Hiland

Work from HomeEmployee Experience
Ruin is the Road to Transformation featuring Kassy LaBorie

Ruin is the Road to Transformation featuring Kassy LaBorie

Random
Ritual featuring Mercer Smith

Ritual featuring Mercer Smith

Customer ExperienceCustomer SupportRandom
Jenny I've Got Your Number featuring Philip Bennett

Jenny I've Got Your Number featuring Philip Bennett

Contact Center
We All Wanna See You Tattoo Your… featuring Kory Kostecka

We All Wanna See You Tattoo Your… featuring Kory Kostecka

Employee ExperienceRecruiting and Hiring
The Look featuring Daniel Nilsson

The Look featuring Daniel Nilsson

Customer Support
Fantastic Voyage featuring Ilenia Vidili

Fantastic Voyage featuring Ilenia Vidili

Customer Experience
This Town Deserves a Better Class of Content featuring Paul Banks

This Town Deserves a Better Class of Content featuring Paul Banks

Marketing
Seriously Understaffed featuring Irina Mateeva

Seriously Understaffed featuring Irina Mateeva

Workforce ManagementMetrics
LinkedIn State of Mind featuring Elena Garvey

LinkedIn State of Mind featuring Elena Garvey

Customer Experience
Kapowee! featuring Mitch Case

Kapowee! featuring Mitch Case

Customer ExperienceSales
Hiring Your Next Agent J featuring Milan Batinich II and Mark Brody

Hiring Your Next Agent J featuring Milan Batinich II and Mark Brody

Contact CenterRecruiting and Hiring
Scar Tissue featuring Rob Connelly

Scar Tissue featuring Rob Connelly

Employee ExperienceCustomer Experience
Baby If You’ve Ever Wondered featuring Sandy Yu

Baby If You’ve Ever Wondered featuring Sandy Yu

Customer SuccessCustomer-Led Growth
I Fought the Law featuring John Walter

I Fought the Law featuring John Walter

Artificial IntelligenceContact Center
What It's Like featuring Dr. Natalie Petouhoff

What It's Like featuring Dr. Natalie Petouhoff

Contact CenterMetrics
Chain-o'-Command featuring Ron Holt

Chain-o'-Command featuring Ron Holt

Customer ExperienceVoice of the Customer
How Do We Do That featuring Jan Young

How Do We Do That featuring Jan Young

Customer ExperienceCustomer Success
Looks Good On You Though featuring Nate Brown

Looks Good On You Though featuring Nate Brown

Customer Experience
You’ve Got to Know When to Hold ‘Em featuring Tino Engel

You’ve Got to Know When to Hold ‘Em featuring Tino Engel

Decision Making
We're Not Gonna Take It featuring Michael Podolsky

We're Not Gonna Take It featuring Michael Podolsky

Voice of the Customer
Blame Canada featuring Mike Aoki

Blame Canada featuring Mike Aoki

Artificial IntelligenceContact Center
The Color Of This Pen Is featuring Nick Glimsdahl

The Color Of This Pen Is featuring Nick Glimsdahl

Contact CenterArtificial IntelligenceCustomer Experience
I Can featuring Sean Ilenrey

I Can featuring Sean Ilenrey

Leadership Development
I’m Not Your Ordinary, Everyday Fool featuring Rick Denton

I’m Not Your Ordinary, Everyday Fool featuring Rick Denton

Employee ExperienceCustomer ExperienceVoice of the Customer
Be Curious Not Judgmental featuring Ashna Patel

Be Curious Not Judgmental featuring Ashna Patel

Customer Success
Jump the Queue featuring Emma Lo, Tino Engel, and Michael Hanks

Jump the Queue featuring Emma Lo, Tino Engel, and Michael Hanks

Decision MakingLeadership Development
Okay Campers Rise and Shine featuring EJ Kritz

Okay Campers Rise and Shine featuring EJ Kritz

Employee ExperienceRecruiting and HiringLearning and DevelopmentContact Center
Are You Experienced featuring Dan Gingiss

Are You Experienced featuring Dan Gingiss

Voice of the CustomerCustomer ExperienceMarketingArtificial Intelligence
Inconceivable featuring Neal Topf

Inconceivable featuring Neal Topf

Customer ExperienceCustomer SuccessContact CenterLeadership Development
I Know Kung Fu featuring David Wentworth

I Know Kung Fu featuring David Wentworth

Learning and Development
I'm Good Enough I'm Smart Enough featuring Casey Klein

I'm Good Enough I'm Smart Enough featuring Casey Klein

Contact CenterEmployee Experience
I Would Rather Work for Chuck E. Cheese featuring Mary Drumond

I Would Rather Work for Chuck E. Cheese featuring Mary Drumond

MarketingVoice of the CustomerCustomer Experience
We Don't Take No for an Answer featuring Jim Tincher

We Don't Take No for an Answer featuring Jim Tincher

Customer ExperienceVoice of the Customer
The World Ain’t All Sunshine and Rainbows featuring Kristi Faltorusso

The World Ain’t All Sunshine and Rainbows featuring Kristi Faltorusso

Customer Success
If You Build It They Will Come featuring Annette Franz

If You Build It They Will Come featuring Annette Franz

Customer ExperienceEmployee Experience
Just No Place for On Prem Solutions featuring Rachel Lane

Just No Place for On Prem Solutions featuring Rachel Lane

Artificial IntelligenceSales
Outsourcing is the Answer to Everything featuring Tyler Orrell

Outsourcing is the Answer to Everything featuring Tyler Orrell

Outsourcing
You're Not Golden Ruling It featuring Milan Batinich

You're Not Golden Ruling It featuring Milan Batinich

Coaching and Development
Searchin' featuring Sariel Moshe

Searchin' featuring Sariel Moshe

Customer SupportArtificial IntelligenceKnowledge Management
I'm Gonna Need You to Go Ahead and Come in Tomorrow featuring Andrew Rios

I'm Gonna Need You to Go Ahead and Come in Tomorrow featuring Andrew Rios

Leadership Development
I'm Not a CX Influencer featuring Alex Mead

I'm Not a CX Influencer featuring Alex Mead

Customer ServiceCustomer Experience
Jump the Queue featuring Murphy Fraser, Donna Drehmann, and Sue Duris

Jump the Queue featuring Murphy Fraser, Donna Drehmann, and Sue Duris

Customer Experience
Revenge of the Data Nerds featuring Jaclyn Herr

Revenge of the Data Nerds featuring Jaclyn Herr

Data ManagementCustomer SupportCustomer Experience
Break Away from Burnout featuring Paula Naeff

Break Away from Burnout featuring Paula Naeff

Employee ExperienceCoaching and Development
The Pursuit of CX Happyness featuring Jenny Dempsey

The Pursuit of CX Happyness featuring Jenny Dempsey

Customer ExperienceLearning and Development
Jump the Queue featuring Milan Batinich II, David Powers, and Bunyamin Cankirli

Jump the Queue featuring Milan Batinich II, David Powers, and Bunyamin Cankirli

Employee Experience
I Never Lose. I Either Win or Learn featuring Neil Pretty

I Never Lose. I Either Win or Learn featuring Neil Pretty

Leadership Development
A Change Management Offer You Can't Refuse featuring Sally Mildren

A Change Management Offer You Can't Refuse featuring Sally Mildren

Change ManagementCustomer Experience