In this scene from Season 9 of Curb Your Enthusiasm, Larry David tries to invoke the Golden Rule at the airport. The concept of the Golden Rule is to treat others the way you would want to be treated and its origins are at least 2500 years old. The concept is present in all the world’s major religious traditions.
Despite the long history and widespread usage of the Golden Rule, Milan Batinich says there is an even better rule to apply during our interactions with others – The Platinum Rule®. The Platinum Rule says to "Do unto others as ‘they'd’ like done unto them." This concept originated from the 1996 book of the same name written by Dr. Tony Alessandra and Dr. Michael J. O’Connor. Because each of us has a preferred communication style, the Platinum Rule suggests that we “flex” our style to better interact with others who have a different preference.
Milan Batinich is a motivational speaker and contact center leader who moonlights as a storm chaser.
We discuss:
- Why understanding communication styles is important
- Different options for evaluating communication styles
- Characteristics of the 4 primary styles
- Why modifying behavior leads to success in relationships with others
- Real-world examples for how communication styles impact people at work
- How Ikigai changed Milan’s professional path
Connect with Milan on LinkedIn
Music courtesy of Big Red Horse
