It turns out that outsourcing isn’t the answer to *everything* like Homer suggests in this episode of the Simpsons. But outsourcing *can* be an effective way for businesses to focus their people on the core functions of their business while ensuring the non-core functions are still taken care of.
But outsourcing isn’t a decision to be taken lightly and finding the right partner, whether they’re onshore, nearshore, or offshore, can be quite an undertaking.
Tyler Orrell is a CX zealot who’s spent over two decades leading and developing contact centers all over the world.
We discuss:
- The nebulous nature of the terms onshore and offshore when it comes to outsourcing
- Reasons you might want to consider outsourcing
- Things to consider when making an outsourcing decision
- The various types of work that a BPO can handle for organizations
- How an organization can navigate finding an outsourced partner
- How technology impacts any outsourcing decision
- How to create a successful relationship with an outsourced provider
Connect with Tyler on LinkedIn
Music courtesy of Big Red Horse
