Released on APRIL 28, 2023
It turns out that outsourcing isn’t the answer to *everything* like Homer suggests in this episode of the Simpsons. But outsourcing *can* be an effective way for businesses to focus their people on the core functions of their business while ensuring the non-core functions are still taken care of.
But outsourcing isn’t a decision to be taken lightly and finding the right partner, whether they’re onshore, nearshore, or offshore, can be quite an undertaking.
Tyler Orrell is a CX zealot who’s spent over two decades leading and developing contact centers all over the world.
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Music courtesy of Big Red Horse