Taking a new product to market is rarely easy. Just ask Walter White. Our role in that is often unpredictable. Afterall, Walter was a chemistry teacher before his entrepreneurial escapades on Breaking Bad. He had to learn a lot of new skills to become successful in an entirely different industry.
Jan Young got her start in tech before the dot com bubble burst as a project manager. After moving from New York to Los Angeles, she had stints in marketing, sales and account management, product management, customer success, and go-to-market strategy consulting. Today, she’s focused on helping Customer Success leaders excel in their current role and learn the skills to move into executive roles.
We discuss:
- A shocking admission of guilt from Jan
- How Customer Success impacts the Go-To-Market function
- How the freemium model can lead to easier enterprise procurement
- The importance of culture design by founders of companies
- How Customer Success is involved in Change Management
- How Customer Success drives Land and Expand for subscription models
- The most critical skills for Customer Success professionals
Connect with Jan on LinkedIn
Music courtesy of Big Red Horse
