Login methods

Use this page to understand how members can sign in to Happitu and what to do when access issues come up.

Overview

Members sign in from the Happitu login screen using one of the available methods for their account.

Sign in options

Sign in with Email

When a member selects Log In With Email, Happitu sends a 6-digit code to their inbox.

To sign in with email:

1. Open the login page.
2. Enter your email address.
3. Click Log In With Email.
4. Open the latest email from Happitu and enter the 6-digit code.
5. After the code is accepted, you are signed in.

If email codes are delayed or blocked, ask your IT team to allow messages from no-reply@happitu.com.

Sign in with Google

Members can select Google on the login screen when Google sign-in is available for their account.

1. Open the login page.
2. Click Google.
3. Complete sign-in in the Google prompt.
4. Return to Happitu and continue.

Sign in with Microsoft

Members can select Microsoft on the login screen when Microsoft sign-in is available for their account.

1. Open the login page.
2. Click Microsoft.
3. Complete sign-in in the Microsoft prompt.
4. Return to Happitu and continue.

What happens after sign-in

• Most members are taken directly to the app.
• Some first-time users may be prompted to complete account setup before entering the app.
• If sign-in details are invalid or expired, access is not granted and the member must try again.

Logging out

When a member logs out:

1. Their current sign-in session is ended.
2. They are returned to the public landing/login experience.

Troubleshooting

If a member cannot sign in, check these first:

1. Confirm they are using the expected email address.
2. Confirm that this email matches the member record in your organization.
3. Confirm the member is assigned an access role (at minimum, Representative).
4. If using Google or Microsoft, confirm they selected the correct account.
5. If using email code, request a fresh code and use only the newest one.
6. Ask the member to log out completely and try again.

Common issues:

• No email code received: Check spam/junk folders, then request a new code.
• Code not working: Older codes can expire. Use the most recent code sent.
• Google/Microsoft sign-in fails: Retry once, then contact support if it continues.
• Signed in but cannot access the organization: Confirm the sign-in email matches the email on their member profile and that the member has an access role (such as Representative).
• Sent back to login after sign-in: The session may have expired; sign in again.

FAQ

Can users choose either email code or provider login?

Yes. Methods shown on the login screen are available for that user account.

Why does a user see setup steps instead of the app right after sign-in?

Some first-time sign-ins route through invite or signup steps. The user needs to complete setup before entering the app.

What happens if users open an older email code?

Older or expired codes fail verification. Users should always use the most recent code.