Conversation Analysis
Identify critical trends surfacing across all your interactions
Happitu is an opinionated analysis and quality management tool built by folks with decades of experience in the contact center industry. All of our features are designed to provide a complete picture of your customer experience.
Track conversion patterns across all channels and interactions.
Optimize and automate your existing performance scorecards.
Uncover specific challenges reps face during discovery, objection handling, or closing phrases, allowing for tailored and effective coaching.
Allows reps to review their own calls and receive instant development suggestions.
Visualize coaching coverage, rep progress, and areas for improvement across the entire team at a glance.
Track satisfaction patterns across all channels (Voice, Chat, Email, Social).
“Before we'd have to look at the disposition, start listening to calls and that's very time consuming…with Happitu we can look through the insights very quickly and tell our partner, hey, here's what's driving volume.”
See how Happitu conversation analysis & quality assurance can take your business to the next level.
Book a quick 30-minute demo, and we're happy to show you how we can help.
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