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AI Trends & News

5 Proven Lessons from Using AI for Quality Assurance in Contact Centers

Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.

Rob Dwyer
Rob Dwyer
All Articles AI Trends & NewsAnnouncementsCoaching & DevelopmentCustomer StoriesField NotesNext in QueueQuality AssuranceVoice of the Customer
Announcements

Happitu is excited to announce achieving SOC 2 Type II compliance.

Robert Nolan
Robert Nolan
Next in Queue

Looking for a practical guide to implementing AI in your contact center? Nick Glimsdahl's new book is both that and a parable about customer-centricity.

Rob Dwyer
Rob Dwyer
Customer Stories

How one technology-focused BPO transformed a potential client crisis into a demonstration of strategic partnership value.

Robert Nolan
Robert Nolan
Next in Queue

Being Blind or Visually Impaired might make a lot of jobs difficult, if not impossible. But what about working in a contact center?

Rob Dwyer
Rob Dwyer
AI Trends & News

Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.

Rob Dwyer
Rob Dwyer
Next in Queue

Starting a BPO from scratch will teach a lot of lessons. Will doing it twice teach double the lessons? We find out this week with Kevin Zyskowski!

Rob Dwyer
Rob Dwyer
Next in Queue

Why are "contact center" people different? What drew Erica Marois back to ICMI after years away? And what does community look like in 2025?

Rob Dwyer
Rob Dwyer
Next in Queue

Customer Support shouldn't be "your problem / my help" says Kevin Steele. His approach makes every problem "our problem" to create partnerships with customers.

Rob Dwyer
Rob Dwyer
Next in Queue

Breaking up can be hard. Breaking up with technology is no different, but sometimes, you realize it's the right thing to do.

Rob Dwyer
Rob Dwyer
Next in Queue

What can "Boy Bands" teach us about leadership? They follow an established template of success. New leaders also need templates to be successful.

Rob Dwyer
Rob Dwyer
Next in Queue

We dug into the secret archives to bring you this special "May the 4th" reissue from 2021 featuring Brian Dunphy.

Rob Dwyer
Rob Dwyer
Next in Queue

Podcasts can be an amazing vehicle for connection and community engagement. Priscilla Brooke shares tips on both Support and starting your podcast.

Rob Dwyer
Rob Dwyer
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