Contact Center Insights & QA Automation Best Practices

5 proven lessons from using ai for quality assurance in contact centers title image
AI Trends & News

5 Proven Lessons from Using AI for Quality Assurance in Contact Centers

Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.

Rob Dwyer
Rob Dwyer
All Articles AI Trends & NewsAnnouncementsCoaching & DevelopmentCustomer StoriesField NotesNext in QueueQuality AssuranceVoice of the Customer
Voice of the Customer

ICMI Featured Article: SURVEY RESULTS SHOULD NOT BE AN AGENT INCENTIVE

Rob Dwyer
Rob Dwyer
Voice of the Customer

ICMI Featured Article: WE'RE ALL TIRED OF BEING BADGERED

Rob Dwyer
Rob Dwyer
Voice of the Customer

4 Post-Call Survey Mistakes To Avoid

Unveil the pitfalls of using surveys like Net Promoter Score (NPS®) at the wrong time and for the wrong purposes.

Rob Dwyer
Rob Dwyer
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