Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Quality Management in Call and Contact Centers can be executed in a variety of ways and can serve a variety of purposes - but it all starts with a scorecard.
Most contact center call recordings aren’t used for quality. Happitu can analyze all calls efficiently, offering better insights at a lower cost than humans.
Quality Management programs in many contact centers suffer from the same common problems. Let’s analyze each of those problems.
Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.