Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Quality Management in Call and Contact Centers can be executed in a variety of ways and can serve a variety of purposes - but it all starts with a scorecard.
Most contact center call recordings aren’t used for quality. Happitu can analyze all calls efficiently, offering better insights at a lower cost than humans.
Quality Management programs in many contact centers suffer from the same common problems. Let’s analyze each of those problems.
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