Contact Center Insights & QA Automation Best Practices

5 proven lessons from using ai for quality assurance in contact centers title image
AI Trends & News

5 Proven Lessons from Using AI for Quality Assurance in Contact Centers

Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.

Rob Dwyer
Rob Dwyer
All Articles AI Trends & NewsAnnouncementsCoaching & DevelopmentCustomer StoriesField NotesNext in QueueQuality AssuranceVoice of the Customer
Customer Stories

Changing the Role of Outsourced Contact Centers: How Customer Direct Realized $130k in Annual Savings with Happitu

How one technology-focused BPO transformed a potential client crisis into a demonstration of strategic partnership value.

Robert Nolan
Robert Nolan
Page 1 of 1

Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.

Resources

Product

Company