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5 Proven Lessons from Using AI for Quality Assurance in Contact Centers
Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.

Rob Dwyer
Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Word Error Rates have long been a measure of transcription performance, but they may also reveal coaching opportunities for agents.
FRANC feedback is a facilitated, learner-centered approach that utilizes self-discovery and identifies a plan of action.