Smarter transcript diarization

Ever notice when a transcript accidentally labels your agent as the customer (or vice versa)? Yeah, we noticed too.

We've implemented a few changes that improves the accuracy:

1. Continued improvement through our Diarization capabilities. Our latest training round produced scored 22.8% on the latestest CALLHOME benchmark. This is down from 28.5%.
2. While segmentation has always been a core ability, this update brings a significant improvement to speaker assignment and counting — marking reductions in speaker confusion and overlap
3. Conversation turn speech modeling to catch moments where there was quick replies between speakers.