Quality assurance shouldn't be a game of whack-a-mole. This release brings tools that let you tackle tuning your scorecards, explore evaluations more, and give your team members a little extra time to accept their invites.
1. Evaluate interactions in bulk
Make a new change to your scorecards, and want to see how well your team is performing now? Now you can. Queue interactions from the explore view to be re-evaluated in one go.
2. Drilldown from the agent dashboard
We've added drilldown buttons throughout the agent dashboard. Hover over a metric, click the arrow, and boom—you're looking at the exact interactions that make up that score.
Improvements
- other Invitation expiration has been increased to 14 days
- integrations Better handling for Twilio setups that don't use a specific account identifier
Fixes
- ui-ux Duration filters now behave consistently across all comparison operators (greater than, less than, etc.)
- scorecards Experimental criteria weights that are set to 0 are now properly saved instead of defaulting back to 1
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