Changelog/

v7.0.0 - Reducing Friction

Over time, Settings got crowded. New tools were added, old paths stuck around, and simple tasks started taking too many clicks. In v7.0.0, we did a full refactor to streamline the experience so it reflects current functionality and helps your team move faster.

Robert Nolan
Robert NolanCo-founder, Product Architect

Over time, Settings got crowded. New tools were added, old paths stuck around, and simple tasks started taking too many clicks. In our first major release for the year, we did a ground up rebuild and assessed the purpose of every switch, toggle, and input to reflect the current functionality of Happitu and simply the time required to manage your organization.

Admin work that doesn’t feel like admin work

User Management Screen

Managing users, permissions, and scorecards is now more straightforward and easier to do in one pass.

Clearer tuning for Auto-QA and transcription

Auto Qualtiy Assurance Preferences

Auto-QA and transcription controls are now easier to understand and tune, with related settings grouped more intuitively.

Improvements

  • ui-ux Better filtering and organization across performance views, including channel/group context.
  • ui-ux Improved readability in dense views and long-name lists.
  • ui-ux Improved date/time consistency in reporting.

Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.