The 2019 film, Automation, is bad. It has a poorly written screenplay and awful acting.The worst part of the movie is probably the special effects. For a movie about automation, you’d think they would have used better tools. They could have used Autodesk’s Design and Make Platform to put out something more than a guy in a robot suit but instead, we got practical effects that are rather embarrassing. The Next in Queue TL;DR review: Not enough automation in Automation.
Perhaps Chafik Abdellaoui’s team at Autodesk has already reached out to the filmmakers – you’ll have to ask him. I asked him about the future of contact centers and I can sum up his response in two words:more automation.
We discuss:
- The longstanding place of automation in contact centers
- How AI and LLMs are changing the landscape of customer service
- How data integrity impacts the usage of bots
- Why automation may not reduce the need for human agents
- How accountability impacts the deployment of AI solutions
Connect with Chafik on LinkedIn
Music courtesy of Big Red Horse
© 2025 Happitu, LLC. All rights reserved.