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Defend the Frontier featuring John Walter

AI proxies are beginning to do mundane tasks for us, including contacting customer service for things like streaming service cancellations.

Rob Dwyer
Rob DwyerVP, Client Success

When Centauri whisks away Alex Rogan to defend the frontier against Xur and the Ko-Dan Armada in 1984’s The Last Starfighter, he leaves behind his assistant, Beta, to act as a doppelgänger proxy for Alex while he’s away. Beta is a simuloid designed to take the form of a person and act as a stand in for that person.

Proxies like Beta are the stuff of science fiction. But artificial intelligence advances have led to proxies of another kind – the kind that do mundane tasks for us like cancel subscriptions to streaming services or shop for homeowner’s insurance quotes. John Walter discovered just how much these proxies are inundating contact centers and decided to do something about it. And his vision for the future will change some aspects of CX as we know it.

We discuss:

Connect with John on LinkedIn

Contact Center AI Association

ProxyLink

Using Voice AI to Get an Insurance Quote

Music courtesy of Big Red Horse

All Systems Operational
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