Dirty Little Secret featuring Casey Denby

The video for the 2005 hit, “Dirty Little Secret” by the All-American Rejects featured a montage of people holding up post cards sharing their own “dirty little secrets.” Secrets seem to be part of the human condition, and they’re not limited to individuals. Industries, companies, and functions within companies all have their own dirty little secrets. Sometimes, those secrets are simply a result of a problem without a solution.

One function of companies that has long held a dirty little secret is corporate training. It was a problem without a solution. But recently, a solution has emerged and Casey Denby is here to bring the secret out into the open and talk about how to solve the problem with technology.

We discuss:

• The dirty little secret of training programs
• The most important component of skill development
• The reason contact center retention rates are so bad right after training
• The key component to confidence

Connect with Casey on LinkedIn

Zenarate

Music courtesy of Big Red Horse