Donuts are Deceptively Hard featuring Beth Karawan

During the first season of The Bear, Sydney talks to Marcus about his vision for making donuts for the restaurant, The Original Beef. Sydney, too, has visions for how to improve the restaurant, among them having online takeout orders to increase revenue. Both find themselves distracted from the nuts and bolts of running a restaurant by their desires to make dramatic improvements.

Beth Karawan knows a little something both about the nuts and bolts of restaurants and the challenge of making donuts. She also knows that there are no quick fixes to CX and being distracted by your desires to make dramatic changes can backfire spectacularly, just like they did for The Original Beef.

We discuss:

• The Sweet Start: Donuts and Life Changes
• The Reality of Customer Experience
• Women in CX: Recognition and Representation
• Behavior Change in Customer Experience
• The Measurement Dilemma
• The Human Element in Customer Experience
• The Value of Experience Over Price

Connect with Beth on LinkedIn

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Music courtesy of Big Red Horse