No One to Call featuring Tim McElgunn

Great comedy requires keen observation and analytical skills. One of the best at observing and analyzing human behavior was George Carlin. In this bit from 1976, he takes aim at our behaviors with the telephone. Of course, telephone technology has come farther than either Alexander Graham Bell or George Carlin could have anticipated. Today, they are indeed everywhere, all the way from Orlando to Albuquerque.

The kind of observation and analytical skills needed for comedy are like what’s needed to provide insights into industries like the Contact Center industry. Tim McElgunn has made a career analyzing technology solutions and strategies. Contact Centers are often the first to take advantage of new technologies and Generative AI is no exception. But good analysis considers the risks, not just the potential gains.

We discuss:

• The risks companies face when adopting Generative AI
• The challenges for employees
• Data poisoning and security concerns
• Dangers for customers
• Opportunities where AI can make positive impacts
• Change management and accountability

Connect with Tim on LinkedIn

Music courtesy of Big Red Horse