Return to Sender featuring Nathan Muniz

In 1962, The King of Rock ‘n’ Roll, Elvis Presley topped multiple charts with Return to Sender, a song about a heartbroken man whose mail to the object of his love is always returned unopened. Over 60 years later, the concept of a handwritten apology sent via mail probably seems foreign when we have access to Snapchat, Whatsapp, and Messenger, among many other communication options.

But January is the beginning of tax season in the US. W2s delivered by mail are still fairly common for small businesses. But when ex-employees haven’t updated their address with their former employers, those W2s are often undeliverable and come back echoing Elvis’s words, Return to Sender, Address Unknown. Nathan Muniz, owner of a few small businesses, has experienced this and the aftermath many times.

We discuss:

• The No Call No Show Phenomenon
• Employee Turnover and Asset Recovery
• Cultural Differences in Business Operations in the Philippines
• Gig Economy Impacts
• Navigating Disruption in the BPO Industry
• The Impact of AI on Contact Centers
• The Challenges of Over-Reliance on Technology

Connect with Nathan on LinkedIn

Music courtesy of Big Red Horse