Ritual featuring Mercer Smith

From dealing with annoying songs to writing a book, building with Lego, and practicing yoga, rituals provide a sense of grounding and connection.

Perhaps no movie epitomizes the early 90s grunge scene quite like the 1992 film, Singles. Cameron Crowe’s second film featured a soundtrack littered with bands that would soon become household names. Soundgarden’s Birth Ritual featured the unmistakable vocals of Chris Cornell belting out the word Ritual.

Rituals are a feature of every society, often linked to religions and cults. But rituals are hardly relegated to the mystical. They show up within our teams, our families, and our personal lives. I wanted to explore the topic and did so with Mercer Smith, the VP of CX Insights & Community at PartnerHero .

We discuss:

How ritual led to her first book being published
How LEGO has its own rituals in Mercer’s home
How new families foster new rituals
One successful and one unsuccessful ritual Mercer brought from one business to another
How physical ritual impacts focus
Mercer delivers a challenge to the audience

Connect with Mercer on LinkedIn

CXOXO: Building a Support Team Customers Will Love

Music courtesy of Big Red Horse