Started from the Bottom featuring Alisha (Ali) Joseph

For some, roles in Support and Service are more than a "job" - they are transformational. Alisha Joseph of Savvy Service Pro joins to discuss.

Love him or hate him, Drake’s 2013 hit, Started from the Bottom, is unforgettable. It resonates, not only because of its musical simplicity, but also because it celebrates the rise from scrappy beginnings to success. It’s the epitome of “The American Dream.”

Most of us will not realize the kind of success that Drake has, but that doesn’t mean we can’t start from the bottom and reach heights we didn’t expect. A consistent theme I hear from leaders in Customer Support and Customer Service is exactly that – they started from the bottom as an agent and then realized the “job” could be a successful career. Alisha Joseph started from the bottom, and she joined the show to talk about how support roles can be transformational for people.

The Importance of Customer Support Opportunities
The Impact of Support Roles on Personal Growth
The Value of Diverse Backgrounds in Customer Service
Second Chances and Success Stories in Support Roles
Leadership and Empathy in Action
Building Future Leaders

Connect with Ali on LinkedIn

Savvy Service Pro Learning Solutions

Music courtesy of Big Red Horse