In Season 8 of The Office, Andy Bernard gets creative with an employee incentive plan to drive better profitability. His points system is met with apathy until he ups the ante with some pretty bizarre and embarrassing potential rewards. In typical Andy fashion, his plan backfires spectacularly.
Kory Kostecka, the Director of Workforce Solutions at Paramount Staffing, believes contact centers need to adjust to attract and retain top talent, but he wouldn’t advise using Andy’s method. Instead, he offers some relatively simple strategies that will make your talent management successful in 2024 and beyond.
We discuss:
• Post-COVID shifts in hiring criteria
• How companies can earn employee loyalty beyond pay
• How to communicate career path opportunities
• Big trends for 2024
• One thing younger workers want more than ever before
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Music courtesy of Big Red Horse
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