We Don’t Need Another Hero featuring Mark Slatin

Can trust be boiled down to an equation? Maybe not literally, but trustworthiness can be boiled down to 4 elements - Mark Slatin explains.

Tina Turner’s hit, We Don’t Need Another Hero (Thunderdome) was the theme to the 1985 film, MAD MAX: Beyond Thunderdome. Given her personal history, one might imagine this song having meaning well beyond the movie’s themes. Afterall, heroes are typically portrayed as men deserving our admiration. Their flaws are often minimized or outright ignored because of their achievements. Be it personally or professionally, most of us want to succeed in our own right – not have some “hero” swoop in and save the day.

That doesn’t mean we don’t seek help or advice. We often need one or both and we seek it from those we trust the most. But what is trust? How do we become trustworthy? For answers I talked with Mark Slatin who created the Trusted Guide Roadmap™ Master Class.

We discuss:

Trust and the 4 elements in the Trust Quotient
Transitioning from Hero to Trusted Guide
Three forms of customer loyalty
Measuring the ROI and Value of CX
Practical Tips for enhancing your own trustworthiness

Connect with Mark on LinkedIn

Trusted Guide Roadmap™ Master Class

Trust Quotient Assessment

Music courtesy of Big Red Horse