Happitu Auto-QA

Keep your QA scoring. Boost your efficiency.

No need to rebuild your process. Happitu Auto-QA adapts to the scorecards and workflows your team already uses, so you can automate without starting over.

No seat licenses

Predictable pricing based on call volume.

Allocate budget more effectively without paying for users who rarely log in.

95% scoring alignment

Consistent QA feedback at scale.

Use your existing rubric and evaluate every eligible interaction with the same standard.

Less than 1 minute

Fast review cycles for long calls.

Analyze 10-15 minute calls quickly so coaching can happen while conversations are still fresh.

AI-powered quality assurance that actually makes sense

No seat licenses. No complexity. Just reliable QA automation that gives you complete coverage and actionable coaching insights without changing how your team works.

Any language support Question-level scoring Sentiment included Audit-ready records

More than a score. Every evaluation gives your team something useful.

Happitu Auto-QA does not just check boxes. It shows where to coach next and what will move performance.

Overall Performance Score

Standardized scoring across interactions and teams.

Strengths and Gaps

Pinpoint what each agent is doing well and where support is needed.

Sentiment Signals

Track customer and agent tone shifts within each interaction.

Call Summary

Get concise context without replaying full conversations.

Question-Level Detail

See exactly how each rubric item was scored and why.

Coaching Focus

Prioritize the behaviors most likely to improve outcomes fast.

Built by contact center people, for contact center people.

Manual QA cannot keep up with modern volume.

Automate repetitive review work, improve scoring consistency, and give managers more time to coach.

See Auto-QA in Action

Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.