Highlight the parts that matter
Configure rules to identify call drivers, competition, or other events. Create custom dashboards to suit your needs.
See who is speaking and skip to key moments in the conversation. Dive into the audio playback to hear tone and demeanor.
Identify agent behavior
Spot gaps - such as silence and talking over customers to improve the customer experience.
Whether it's FCR, NPS ®, CSAT, AHT, Conversion, ACW, or any other KPI you're trying to improve; instantly shows who needs help and where they need it.
Target conversion opportunities and close gaps to drive revenue.
Expand your field of view without spending hours mapping data.
Happitu provides flexible integration options that simplify the process of managing your calls. Whether you want to use API, SFTP, S3, or our own telephony solution, we've got you covered.
Ready to build the experience your customers deserve?
Powerful quality metrics to help you optimize your call center and deliver great customer experiences.
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