Unlock the other 98% of your Customer’s Voice

See it in action
Unlock the other 98% of your Customer’s Voice hero image
Discover what customers are saying about your products and services.
Leapfrog Customer Surveys and paint a complete picture of Customer Experience.
Ensure compliance with Customer Experience expectations, policies, and agent performance.
Explore

Every conversation at your fingertips

Quickly lookup any conversation by customer phone number, keyword, phrase, or customer name and review previous interactions in detail.

Discovery

Quickly discover trends and get to the root issue.

Quickly discover trends and get to the root issue.
Conversational Search

Powerful search capabilities at the core help you search through millions of records in seconds.

Powerful search capabilities at the core help you search through millions of records in seconds.
Multi-Channel Support

View every touchpoint through a single lens

View every touchpoint through a single lens
Analyze

Highlight the key moments

Focus on key moments that are important to your business. Ensure process compliance, behaviors, and issues that are affecting your brand.

Uncover

Friction points brought front and center.

Friction points brought front and center.
Agent Skills

Surface coaching opportunities to help your team excel.

Surface coaching opportunities to help your team excel.
Agent Compliance

Track compliance & procedures

Track compliance & procedures

Uncover customer’s voice across all your platforms.

Chat

Chat

Email

Email

Voice

Voice

SMS

SMS

Fast setup. Even faster insights.

Integrations

Plugs right into your current technology stack.

Plugs right into your current technology stack.
Multi-Lingual Support

Analyze conversations in over 50 languages.

Analyze conversations in over 50 languages.
Collaborate

A platform the whole management team can use. No specialized or additional resources required.

A platform the whole management team can use. No specialized or additional resources required.

Start transforming your data into insights.


Need some place to go next? We're happy to suggest some of these gems.

FRANC Feedback - Feedback that Drives Change
Use Your Contact Centre Data Like It’s 2024 (Because It Is)
ICMI Featured Article:  DIALING UP THE BOOM IN THE VOICE CHANNEL