Ensure consistency and leave the guess work behind

Have you ever wondered why agents forget what to say as soon as they get out of training? It’s because they (predictably) forget the bulk of what they learned in just a handful of days based on the Ebbinghaus Forgetting Curve. Get ahead of the curve and make every agent sound like a tenured agent instantly with Guide!Get a Demo
Ensure consistency and leave the guess work behind hero image
Reduce training costs by as much as 80%.
Decrease handle time by 20%.
Increase agent satisfaction and reduce turnover.
Guide

Expert Agents for Every Interaction

Empower brand new agents to solve edge cases as efficiently as the most common issues, avoid regulatory compliance violations, and overcome objections like a pro!

Consistency

Ensure consistent experiences. No more "We didn't cover this in training!" or communicating process changes. The best path is front and center.

Ensure consistent experiences. No more "We didn't cover this in training!" or communicating process changes. The best path is front and center.
Compliance

Meet regulatory requirements with perfectly scripted disclosures

Meet regulatory requirements with perfectly scripted disclosures
Words that work

Recap with confidence, overcome objections, and never miss a detail with dynamic scripting variables

Recap with confidence, overcome objections, and never miss a detail with dynamic scripting variables
Automate

Automated Actions

Reduce After Call Work (ACW), Average Handling Time (AHT), and cognitive load by automating tasks for agents.

Condition based escalations

Send an email, initiate a call, or escalate to the next tier with rules-based decisions

Send an email, initiate a call, or escalate to the next tier with rules-based decisions
Integrate

Capture data once and push everywhere else.

Capture data once and push everywhere else.
Dynamic Paths

Logic nodes guide the user through dynamic paths using data from multiple points along the way

Logic nodes guide the user through dynamic paths using data from multiple points along the way

Built for the whole CX team. Click. Drag. Deploy.

Collaborate with multiple editors to design the entire customer journey with the powerful and intuitive visual designer. Undo edits with ease and publish to instantly deploy changes in real-time.

Built for the whole CX team. Click. Drag. Deploy.
All hands on deck

All hands on deck

Fully collaborate, design, and build your workflows at the same time.

Easily undo your changes

Easily undo your changes

Everyone makes mistakes now and then! Every action can be quicly undone and published guides are all versioned making reverting to the last version quick and easy.

Versioning

Versioning

Don't start from scratch! A/B test with ease or generate similar guides quickly for new projects.

Start building your perfect customer journeys with Happitu


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