Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
From organizational challenges to the role of AI in contact centers, discover insights for better customer experiences with Nick Glimsdahl.
From overcoming challenges to recognizing when to seek coaching, explore the path to success and achievement through stretch opporunities with Sean Ilenrey.
Explore the Total Voice of the Customer approach, the impact of VoC on internal and external processes, and the art of customer relationship restoration.
Despite what Heinz would have you believe, people don't want to wait. That's why they sell ketchup in squeeze bottles now.
Explore the world of Customer Success and the art of asking the right questions with Ashna Patel, co-founder of CS Insider.
Three professionals share career transition stories: from cancer research to customer service, poker to training, and leadership through change.
From tackling attrition challenges to creating engaging onboarding experiences, discover the keys to a thriving and stable workforce with EJ Kritz.
Unleash the power of customer experience with Dan Gingiss, The Experience Maker! Explore the skills needed to create an unforgettable brand experience.
From industry weaknesses to the value of contrarians, explore Customer Experience insights for success in the real world with Neal Topf, President of Callzilla.
David Wentworth helps us dig into the current (and future) state of learning technology for businesses.
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