Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
David Wentworth helps us dig into the current (and future) state of learning technology for businesses.
How can you improve agent experience in contact centers? Explore innovative options with Casey Klein in this episode of Next in Queue!
Uncover incredible customer-centric marketing secrets during this conversation with marketing expert Mary Drumond!
Discover Customer Experience (CX) Secrets for (Business to Business) B2B relationships with B2B expert, Jim Tincher.
Award-winning Customer Success Executive, Kristi Faltorusso, shares her secrets to success and strategies for supporting customers with smaller teams!
Author of Built To Win, Annette Franz shares how being customer-centric creates a winning culture and customer experience!
Technology is ever-evolving and Rachel Lane lends her experience to how Contact Center technology and the buying process is changing.
Tyler Orrell demystifies outsourcing (from on-shore to off-shore and in-between) and shares the secrets of a successful outsourcing partnership.
Contact center leader Milan Batinich shares why the Platinum Rule beats the Golden Rule for better customer interactions and workplace communication styles.
Sariel Moshe discusses the future of enterprise knowledge management and how both storing finding the information you need will change dramatically.
Navigating layoffs is a challenge for any leader. Andrew Rios joins to share how to lead through a Reduction in Force (a.k.a. RIF) successfully.
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