Stop guessing what a 78% score really means. Learn how AI-driven Auto-QA identifies the "winning patterns" in your contact center data to scale top-performer success.
Contact center leader Milan Batinich shares why the Platinum Rule beats the Golden Rule for better customer interactions and workplace communication styles.
Sariel Moshe discusses the future of enterprise knowledge management and how both storing finding the information you need will change dramatically.
Navigating layoffs is a challenge for any leader. Andrew Rios joins to share how to lead through a Reduction in Force (a.k.a. RIF) successfully.
Reluctant CX Influencer, Alex Mead, discusses why Customer Service is at the heard of Customer Experience and how to make it better!
This bonus episode features 3 CX Experts - Murphy Fraser, Donna Drehmann, and Sue Duris, each sharing insights for CX Success!
Today, data is now considered the most valuable resource in the world. Ensuring the integrity of data is in the hands of Business Intelligence professionals.
Dive into contact center performance with our comprehensive guide on metrics – from Abandon Rates to NPS®.
Explore strategies for avoiding and dealing with burnout with Performance & Productivity Coach, Paula Naeff.
Jenny Dempsey, CX Thought Leader and Chief Learning Advisor for CX Accelerator discusses career transitions.
On this episode of Jump the Queue, I traverse the US from coast to coast to talk with 3 contact center pros about attracting, engaging, and retaining employees.
Neil Pretty shares how a mindset of growth and a redefining of failure is a key to accelerating performance and innovation.
Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.