Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Unveil the pitfalls of using surveys like Net Promoter Score (NPS®) at the wrong time and for the wrong purposes.
Unlock sales success in contact centers without the script stigma. Discover the power of efficient responses for overcoming objections and boosting conversions.
Welcome to Release Notes, our monthly update that showcases recent product enhancements that our crack team of wizards conjured.
80% of agents now work from home. This change demands a reevaluation of training methods and other aspects of contact center operations.
Explore tech vs. humanity inspired by Styx's 'Mr. Roboto.' While AI handles tasks, humans offer empathy. Discover Happitu's power for extraordinary experiences!
This 3-step hold technique is critical for modern cellphone and VOIP conversations due to potential connection drops.
The result of a $50 bet between the author and his publisher that Dr. Seuss couldn't write a book using only 50 words, this "simple" book is full of lessons.
A solid Customer Experience (CX) strategy touches on many different aspects of the customer journey.
“Garbage In, Garbage Out” must be one of the more prolific sayings in all of modern computing. But what does it really mean?
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