Contact Center Insights & QA Automation Best Practices

AI Trends & News

Jul 7

5 Proven Lessons from Using AI for Quality Assurance in Contact Centers

Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.

Rob Dwyer

Field Notes

Dec 3, 2019

“Garbage In, Garbage Out” must be one of the more prolific sayings in all of modern computing. But what does it really mean?

Shane Cook

Previous Page 16 of 16

Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.