Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Can you really pump profits by 100% by reducing customer churn by only 5%? Dr. Graham Hill joins to break down this oft-quoted stat from Fred Reichheld.
Bryce Cressy of South African BPO, Nutun, shares lessons learned from technology deployments that failed and those that succeeded.
Tom Luther presents a new strategy to help companies adopt new contact center technologies that will get the C-suite and HR excited!
Matt Kendall discusses AI fluency, the impact of AI on writing, the role of governments in the BPO industry, and the future of AI in customer service.
Rachel Williams shares the five pillars of designed resilience: self-concept, community, financial stability, physical well-being, and personal growth.
What's the opposite of punk in the tech world? It's called ens#!**ification and it's pervasive. David Powers joins to break it down.
New teams can equal new problems for inexperienced leaders. But with the right approach, new teams can be your new success! Learn how with Lindsay Haun.
What do Support organizations have to do with Product Development? In Sarah Caminiti's world, they play a critical role!
Cloud adoption rates are still lagging among enterprise contact centers - Find out why and what's finally starting to move the needle in adoption rates.
Voice cloning technology has significant implications for the CX industry and on security. Luke Jamieson joins to explore them.
Trainers know mock calls are the best training for contact centers, but how do you do them at scale? Conversational AI is the answer and we'll explore how.
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