Stop guessing what a 78% score really means. Learn how AI-driven Auto-QA identifies the "winning patterns" in your contact center data to scale top-performer success.
Unveiling (and solving) the dirty little secret of corporate training in contact centers with Casey Denby.
Explore how a life in events management and music promotion prepared Jarad Haggard to be a successful Customer Success Manager
Explore how a life in events management and music promotion prepared Jarad Haggard to be a successful Customer Success Manager
As business becomes increasingly global, acknowledging and embracing cultural relativity leads to stronger teams and performance, says Bunyamin Cankirli.
CX is broken. Customer Service Evangelist, Amas Tenumah, says it's a feature, not a bug and the only way to fix it is for customers to demand change.
Scaling Support Teams can be treacherous but Charlotte Ward has navigated these waters many times. She shares her expertise.
Most contact center call recordings aren’t used for quality. Happitu can analyze all calls efficiently, offering better insights at a lower cost than humans.
What does it take to redesign a community experience? Neal Travis explores technology, moderation, VoC, and measures of success.
Can trust be boiled down to an equation? Maybe not literally, but trustworthiness can be boiled down to 4 elements - Mark Slatin explains.
The key to getting ROI from your CX initiatives is understanding what your customers contact you for! We dive in with Jeff Sheehan to learn more.
Are IT Support and Customer Support parallel worlds? Matt Beran joins to discuss the differences and similarities between them.
Lynn Hunsaker is on a mission to get leaders to manage across all 5 CXM silos so that people across the company are aligned and she joins today to make the connections between them clear.
Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.