Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Company growth eventually requires growth of the leadership team. But how do you find the right fit? Corey Harlock joins to discuss.
Thanksgiving, Playbooks, CX, and Support in this special holiday episode of Next in Queue featuring Andrew Rios.
Job seekers and employers struggle today to find the right fit but Tim Glowa joins to discuss solutions to common challenges for both.
Should companies offer more unapologetic experiences? Justin Robbins thinks so and he joins to discuss this, BBQ, bourbon, and more!
Cybersecurity is the new forefront of warfare and it's not a game. If you're not constantly reviewing your defenses, you could become the next victim.
Quality Management in Call and Contact Centers can be executed in a variety of ways and can serve a variety of purposes - but it all starts with a scorecard.
What can we learn about work from triathlons? Turns out we can learn a lot - from community to diversity to preparation - Conor Pendergrast shares.
Will automation eliminate humans in customer support? Chafik Abdellaoui doesn't think so, but he does think it will make humans much more efficient.
After years of experience in the gaming industry, Tony Won implemented the mechanics of RPGs into his employee management framework.
Improving patient experience begins with with how patients are treated by healthcare professionals, says Dr. Rachel Hitt.
Unveiling (and solving) the dirty little secret of corporate training in contact centers with Casey Denby.
Explore how a life in events management and music promotion prepared Jarad Haggard to be a successful Customer Success Manager
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