Stop guessing what a 78% score really means. Learn how AI-driven Auto-QA identifies the "winning patterns" in your contact center data to scale top-performer success.
What lessons can home services businesses learn from "The Disney Way"? It turns out, a lot, says Vance Morris. And those lessons drive customer loyalty!
What's necessary for great customer service? Neal Woodson pondered this question and it became the title of his latest book.
Startups have unique challenges. Healthcare startups amplify those challenges. Jordan Hooker joins to explore them.
Digital Accessibility isn't just about making things useful for a small group of people - it's about making things more useful for nearly everyone.
Emotive Loyalty is the key to resonating with changing consumer habits but how do you drive it? Chris Gillen breaks it down.
Explore the intersection of sports and employee experience and the importance of workforce engagement management in contact centers with Ian Storm.
AI proxies are beginning to do mundane tasks for us, including contacting customer service for things like streaming service cancellations.
Frozen Custard, AI, BPOs, Taxis, and more pop up in this wide-ranging conversation with Nathan Muniz, owner of 247Secretary.
Happitu is excited to announce a major milestone in that commitment: achieving SOC 2 Type I compliance!
Let’s hit rewind this week and take a quick listen to some moments from some of my favorite episodes from the past year.
How do you prepare for harsh and unpredictable changes? Jeremy Hyde has suggestions for your contact center to consider.
How do you go beyond brand awareness and tap into brand engagement? Anders Boulanger, CEO of Engagify has the cheat codes and he's sharing them!
Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.