Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
On this episode of Jump the Queue, I traverse the US from coast to coast to talk with 3 contact center pros about attracting, engaging, and retaining employees.
Neil Pretty shares how a mindset of growth and a redefining of failure is a key to accelerating performance and innovation.
Sally Mildren discusses how Change Management affects Customer Experience (CX) and how to humanize change efforts.
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