Stop guessing what a 78% score really means. Learn how AI-driven Auto-QA identifies the "winning patterns" in your contact center data to scale top-performer success.
On this episode of Jump the Queue, I traverse the US from coast to coast to talk with 3 contact center pros about attracting, engaging, and retaining employees.
Neil Pretty shares how a mindset of growth and a redefining of failure is a key to accelerating performance and innovation.
Sally Mildren discusses how Change Management affects Customer Experience (CX) and how to humanize change efforts.
Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.