Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
On this episode of Jump the Queue, I traverse the US from coast to coast to talk with 3 contact center pros about attracting, engaging, and retaining employees.
Neil Pretty shares how a mindset of growth and a redefining of failure is a key to accelerating performance and innovation.
Sally Mildren discusses how Change Management affects Customer Experience (CX) and how to humanize change efforts.
Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.