Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Author of Built To Win, Annette Franz shares how being customer-centric creates a winning culture and customer experience!
Technology is ever-evolving and Rachel Lane lends her experience to how Contact Center technology and the buying process is changing.
Tyler Orrell demystifies outsourcing (from on-shore to off-shore and in-between) and shares the secrets of a successful outsourcing partnership.
Contact center leader Milan Batinich shares why the Platinum Rule beats the Golden Rule for better customer interactions and workplace communication styles.
Sariel Moshe discusses the future of enterprise knowledge management and how both storing finding the information you need will change dramatically.
Navigating layoffs is a challenge for any leader. Andrew Rios joins to share how to lead through a Reduction in Force (a.k.a. RIF) successfully.
Reluctant CX Influencer, Alex Mead, discusses why Customer Service is at the heard of Customer Experience and how to make it better!
This bonus episode features 3 CX Experts - Murphy Fraser, Donna Drehmann, and Sue Duris, each sharing insights for CX Success!
Today, data is now considered the most valuable resource in the world. Ensuring the integrity of data is in the hands of Business Intelligence professionals.
Explore strategies for avoiding and dealing with burnout with Performance & Productivity Coach, Paula Naeff.
Jenny Dempsey, CX Thought Leader and Chief Learning Advisor for CX Accelerator discusses career transitions.
On this episode of Jump the Queue, I traverse the US from coast to coast to talk with 3 contact center pros about attracting, engaging, and retaining employees.
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