Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Explore the Total Voice of the Customer approach, the impact of VoC on internal and external processes, and the art of customer relationship restoration.
Explore the world of Customer Success and the art of asking the right questions with Ashna Patel, co-founder of CS Insider.
Three professionals share career transition stories: from cancer research to customer service, poker to training, and leadership through change.
From tackling attrition challenges to creating engaging onboarding experiences, discover the keys to a thriving and stable workforce with EJ Kritz.
Unleash the power of customer experience with Dan Gingiss, The Experience Maker! Explore the skills needed to create an unforgettable brand experience.
From industry weaknesses to the value of contrarians, explore Customer Experience insights for success in the real world with Neal Topf, President of Callzilla.
David Wentworth helps us dig into the current (and future) state of learning technology for businesses.
How can you improve agent experience in contact centers? Explore innovative options with Casey Klein in this episode of Next in Queue!
Uncover incredible customer-centric marketing secrets during this conversation with marketing expert Mary Drumond!
Discover Customer Experience (CX) Secrets for (Business to Business) B2B relationships with B2B expert, Jim Tincher.
Award-winning Customer Success Executive, Kristi Faltorusso, shares her secrets to success and strategies for supporting customers with smaller teams!
Author of Built To Win, Annette Franz shares how being customer-centric creates a winning culture and customer experience!
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