Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Discover the Customer Growth Framework, strategies for deepening relationships, and how to generate additional revenue by being customer-centric with Sandy Yu.
John Walter discusses the Biometric Information Privacy Act (BIPA) and how it's become a surprise hit for litigators, particularly in the context of AI.
From understanding customer and employee experiences to the relationship between empathy and efficiency, delve into insights with Dr. Natalie Petouhoff.
From the importance of customer feedback to creating employee buy-in, explore insights for success with Ron Holt of Pink Zebra Moving.
From the impact of Customer Success on the GTM function to the critical skills for CSMs, explore insights for excelling in the industry with Jan Young.
From the genesis of CX Accelerator to the impact of community on personal growth, explore insights and fun anecdotes with Nate Brown.
From strategies for dealing with losses to the values poker brings to professionals, discover insights for boosting connection and collaboration.
Explore the role of AI, the value of negative feedback, and the disconnect between companies and consumers with Michael Podolsky.
From the opportunities of generative AI to the evolving role of contact center agents, explore the optimistic outlook on AI's impact with Mike Aoki.
From organizational challenges to the role of AI in contact centers, discover insights for better customer experiences with Nick Glimsdahl.
From overcoming challenges to recognizing when to seek coaching, explore the path to success and achievement through stretch opporunities with Sean Ilenrey.
Explore the Total Voice of the Customer approach, the impact of VoC on internal and external processes, and the art of customer relationship restoration.
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