Stop guessing what a 78% score really means. Learn how AI-driven Auto-QA identifies the "winning patterns" in your contact center data to scale top-performer success.
From dealing with annoying songs to writing a book, building with Lego, and practicing yoga, rituals provide a sense of grounding and connection.
Explore truths about customer channel preferences and how one famous jingle made new channels a challenge with Philip Bennett.
Explore post-COVID shifts in hiring, earning employee loyalty, and the trends shaping workforce management for contact centers in 2024.
Explore the evolution of support with Daniel Nilsson. From synthesizers to proactive support, learn how modern strategies drive sales.
Ilenia Vidili discusses the importance of customer centricity and the challenges companies face in aligning with customer and employee expectations.
Join the conversation with Paul Banks as he shares insights into content creation, marketing strategy for businesses and tips for creating compelling content.
Irina Mateeva joins for a conversation about Workforce Management (WFM) – the critical and dynamic field that ensures customer issues are handled effectively.
Dive into LinkedIn and discover insights into CX strategy, global customer base, and the impact of the pandemic with Elena Garvey.
Explore the 3 R's for Customer Relationship Experience with Mitch Case: Revenue, Referrals, Retention. Strengthen relationships, boost business.
Discover the unique features of The Predictive Index, success stories, and how technology is shaping Talent Optimization in today's employment landscape.
Discover how understanding and addressing emotional scars can enhance interactions in the contact center with Rob Connelly.
Discover the Customer Growth Framework, strategies for deepening relationships, and how to generate additional revenue by being customer-centric with Sandy Yu.
Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.