Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Stacy Sherman explores the challenges of being a woman in corporate America and the lessons about inclusion she's learned along the way
A peek inside the US Postal System provides lessons in Customer Experience, Leadership, Voice of Customer, Navigating Politics, and more!
Dan Smitley joins Next in Queue to break down the role of WFM and how it supports the business, the customer, and the employees.
Find out why SIP Headers are the key to thwarting social engineering attacks in contact centers with Oracle's Douglas Tait.
Generative AI is all the rage, but are companies considering all the risks? Industry Analyst Tim McElgunn shares insights on risks and benefits for businesses.
Fostering great work environments by focusing on employee experience is the idea behind the podcast, Relationships at Work, hosted by Russel Lolacher.
Mike Verret discusses effective communication and messaging for brands to engage and connect. You'll learn about his incredible connection to Jurassic World!
Doug Rabold discusses Experience Level Agreements (XLAs) and their importance in improving customer and employee experiences.
Delivering great products to requires product development, journey maps, process maps, and differentiation between internal and customer-facing products.
Delve into the unique challenges, information security insights, and the advantages of work from home with Jason Hiland.
Explore the challenges of self-doubt and comparison, and the process of writing and delivering a keynote speech.
From dealing with annoying songs to writing a book, building with Lego, and practicing yoga, rituals provide a sense of grounding and connection.
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