Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
New teams can equal new problems for inexperienced leaders. But with the right approach, new teams can be your new success! Learn how with Lindsay Haun.
What do Support organizations have to do with Product Development? In Sarah Caminiti's world, they play a critical role!
Cloud adoption rates are still lagging among enterprise contact centers - Find out why and what's finally starting to move the needle in adoption rates.
Voice cloning technology has significant implications for the CX industry and on security. Luke Jamieson joins to explore them.
Trainers know mock calls are the best training for contact centers, but how do you do them at scale? Conversational AI is the answer and we'll explore how.
Outsourcers like Grit PPO focus on the customer service experience so Pest Control companies can focus on taking care of critters.
BPOs are increasingly targets for threat actors to gain access to systems and data, yet traditional security methods fail. Explore new approaches to MFA.
Contact Center and BPO veteran Frank Mona shares Leadership lessons.
Conferences, Expos, Trade Shows and other in-person events are not created equally. Learn secrets to evaluating which to attend with expert Sarah Hatter!
A long career in AI led Alyona to found Thematic, a company delivering insights on customer feedback from a variety of sources
LLMs creating empathetic experiences, Mascots, Hot dog-loving princesses, Digital Likeness Licensing - this episode has a little bit of everything!
Stacy Sherman explores the challenges of being a woman in corporate America and the lessons about inclusion she's learned along the way
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