Stop guessing what a 78% score really means. Learn how AI-driven Auto-QA identifies the "winning patterns" in your contact center data to scale top-performer success.
Delivering great products to requires product development, journey maps, process maps, and differentiation between internal and customer-facing products.
Delve into the unique challenges, information security insights, and the advantages of work from home with Jason Hiland.
Explore the challenges of self-doubt and comparison, and the process of writing and delivering a keynote speech.
From dealing with annoying songs to writing a book, building with Lego, and practicing yoga, rituals provide a sense of grounding and connection.
Explore truths about customer channel preferences and how one famous jingle made new channels a challenge with Philip Bennett.
Explore post-COVID shifts in hiring, earning employee loyalty, and the trends shaping workforce management for contact centers in 2024.
Explore the evolution of support with Daniel Nilsson. From synthesizers to proactive support, learn how modern strategies drive sales.
Ilenia Vidili discusses the importance of customer centricity and the challenges companies face in aligning with customer and employee expectations.
Join the conversation with Paul Banks as he shares insights into content creation, marketing strategy for businesses and tips for creating compelling content.
Irina Mateeva joins for a conversation about Workforce Management (WFM) – the critical and dynamic field that ensures customer issues are handled effectively.
Dive into LinkedIn and discover insights into CX strategy, global customer base, and the impact of the pandemic with Elena Garvey.
Happitu is the platform to spot customer issues, personalize agent coaching plans, and ensure compliance.